Returns Policy
At Leo Voss, we want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below:
Return Window:
You have 30 days from the shipping date of your order to manage your return.
Conditions for Returns:
- Items must be in their original condition, unworn, and unwashed.
- All original labels and tags must be attached.
Return Location:
Returns must be made in the same market or region where the purchase was made.
How to Initiate a Return:
- Contact our customer service at returns@leovoss.com to obtain a return authorisation.
- Package the item securely, including all original packaging, and include a copy of your order confirmation.
- Ship the return to the address provided in your return authorisation.
Refund Process:
Once we receive your returned item, we will inspect it to ensure it meets the conditions stated above. Refunds will be processed within five business days to your original payment method.
If you have any questions or need assistance with your return, please reach out to our customer service team.
